Privacy Policy

Introduction

Birmingham Recovery operates as a third-party matching service that connects individuals seeking addiction treatment with appropriate treatment centers. Privacy and confidentiality are fundamental priorities.

This Privacy Policy explains how information is collected, used, protected, and shared when individuals contact this service for assistance.

Information Collection

Information Provided by Callers

When contacting this service, individuals may provide:

• Name and contact information (phone number, email address)
• General location or geographic preferences
• Nature of treatment needs and circumstances
• Treatment preferences and requirements
• Any other information voluntarily shared during consultation

Automatically Collected Information

When visiting the website, certain information may be automatically collected:

• IP address and general location data
• Browser type and device information
• Pages visited and time spent on the website
• Referring website information

Note: This website may use cookies and similar tracking technologies. Visitors can control cookie preferences through browser settings.

How Information Is Used

Information collected is used for the following purposes:

• Matching callers with appropriate treatment facilities based on needs
• Facilitating connections with partner treatment centers
• Communicating with callers about treatment options
• Responding to inquiries and providing requested information
• Improving service quality and website functionality
• Complying with legal obligations and preventing fraud

Information Sharing and Disclosure

Partner Treatment Centers

Third-Party Service Providers

Information may be shared with trusted third-party service providers who assist in:

• Call routing and telecommunications services
• Website hosting and maintenance
• Data analytics and website improvement
• Customer relationship management

These providers are contractually obligated to maintain confidentiality and use information only for specified purposes.

Legal Requirements

Information may be disclosed when:

• Required by law, legal process, or government request
• Necessary to protect safety, rights, or property
• Needed to prevent fraud or security threats
• Required to enforce terms of use or policies

Information NOT Shared

Personal information is never:

• Sold to third parties for marketing purposes
• Shared publicly or with unauthorized parties
• Used for purposes other than those described in this policy
• Disclosed without consent except as legally required

Data Security

Reasonable administrative, technical, and physical security measures are implemented to protect personal information from unauthorized access, alteration, disclosure, or destruction.

Security measures include:

• Secure data transmission protocols (SSL/TLS encryption)
• Access controls and authentication requirements
• Regular security assessments and updates
• Staff training on confidentiality and data protection

Important: While security measures are in place, no method of transmission or storage is 100% secure. Absolute security cannot be guaranteed.

Data Retention

Personal information is retained only as long as necessary to:

• Fulfill the purposes described in this policy
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements

When information is no longer needed, it is securely deleted or anonymized.

Your Rights and Choices

Access and Correction

Individuals have the right to:

• Request access to personal information held
• Request correction of inaccurate information
• Request deletion of information (subject to legal obligations)
• Opt out of certain information sharing or communications

Communication Preferences

Individuals can opt out of promotional communications by:

• Following unsubscribe instructions in emails
• Contacting the service directly at (205) 264-1331
• Sending a request to [email protected]

Note: Certain service-related communications may still be sent even after opting out of promotional messages.

Cookie Management

Website visitors can control cookies through browser settings. Disabling cookies may limit certain website functionality.

Third-Party Websites

This website may contain links to partner treatment centers and other third-party websites. This Privacy Policy applies only to this service.

Third-party websites have their own privacy policies and practices. Birmingham Recovery is not responsible for the privacy practices or content of external websites.

Individuals are encouraged to review privacy policies of any website they visit.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know whether information is sold or disclosed
• Right to opt out of the sale of personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising privacy rights

Note: Birmingham Recovery does not sell personal information for monetary consideration.

To exercise California privacy rights, contact (205) 264-1331 or [email protected].

Children's Privacy

This service is intended for individuals 18 years of age or older. Personal information is not knowingly collected from individuals under 18.

If it becomes known that information has been collected from someone under 18, that information will be promptly deleted.

Parents or guardians who believe a child has provided information should contact the service immediately.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in practices, technology, legal requirements, or other factors.

When changes are made:

• The "Last Updated" date will be revised
• Material changes may be announced on the website or via email
• Continued use of the service constitutes acceptance of updated terms

Individuals are encouraged to review this Privacy Policy periodically.

Contact Information

Questions, concerns, or requests regarding this Privacy Policy or privacy practices should be directed to:

Note: This service operates remotely with no physical office location. All inquiries are handled via phone or email.

Important Service Disclaimer